Now Hiring

Now Hiring

Customer Experience Officer

Scouts is a worldwide movement that has shaped the development of youth and adults for more than 100 years. Scouting aims to encourage the physical, intellectual, emotional, social, and spiritual development of young people so they may play a constructive role in society as responsible citizens and as members of their local and international communities.

An exciting opportunity presents itself to Scouts Victoria in this newly formed business model. The Container Deposit Scheme, recently established in Victoria, is closely aligned with Scouting values and environmental objectives. The scheme provides charities, community groups, environmental organisations, sports groups and educational organisations with new and easy ways to raise funds. Scouts Victoria aims to manage multiple depots around the South Eastern region, utilizing this opportunity to maximise its own revenue stream to better support our groups and youth.

The Customer Experience Officers will be responsible for all aspects of daily operations within our refunds depots. High on the list of priorities will be assisting customers to unload transfer their containers using our automated CDSA machines and CRTs. Operating the machines, maintenance, cleaning and other general duties. The Customer Experience Officer will possess an unwavering customer centric focus and take pride in the depot objectives and values.

Scouts Victoria is a Child Safe organisation. Scouts Victoria is inclusive of all, regardless of gender, sexuality, race, religion, or abilities and does not tolerate any form of harm, abuse or neglect.

Key Responsibilities:

  • Attending recycling depot service area
  • Attending customer enquiries
  • Assisting customers with operational instructions
  • General cleaning and maintenance
  • Attending phone and walk in enquiries
  • Supporting Depot Manager
  • Other general duties as required

This position requires the staff member to:

  • Ability to communicate effectively with staff, volunteers, customers, and suppliers
  • Maintain OHS obligations and practices
  • Satisfactory Police Check
  • Valid Working with Children Check Card

Apply here for Casual Employees

Apply here for Full Time Employees


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